Canon Community Canon Community

New Contributor
Posts: 1
Registered: ‎02-03-2013

Printer issue - computer won't communicate with printer

[ Edited ]

My computer won't communicate with my printer wirelessly. It used to. What's wrong?

My computer says the printer is not online, but I see the online signal on the printer. MF4890dv


Product Expert
Posts: 82
Registered: ‎12-07-2012

Re: Printer issue - computer won't communicate with printer

[ Edited ]

Hi Candace,


The cause can often be due to an issue within the operating system or communication with the access point.  Here are some steps you can take:

1.  Try to set the Printer "online" in the operating system, such as accessing Devices and Printers if  using Windows and right-clicking the printer icon to set it "online".

2.  An interruption in the communication between your unit and the access point may have occurred.  Check to ensure the power and network cables for the wireless LANA router or access point are connected and seated securely.

3.  You can also reset the power on your laser device.  When the power is already turned ON, turn the power OFF and turn it back ON.  Optionally, turn OFF each device and turn each one back ON.

If unresolved, Contact Us.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement