07-14-2022 09:50 AM
I have an MF726CDW. Scanning quality in Black and White is poor but color scanning is fine. The scanned B&W image (PDF file) is not crisp, rather washed out. However, the copy function is fine - B&W copies are just about identical to the originals. Is there an adjustment for this?
07-15-2022 09:21 AM
I should add that this problem developed recently. The B&W scanning was just fine for the first few years that I had this printer. I'm wondering if something changed with the process of creating the PDF files.
08-16-2022 04:22 PM
We would be happy to assist with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the information below, we can provide some assistance.
08-21-2022 08:30 AM
Hector, Thank you for your help.
I am using Windows 10. To scan, I chose the SCAN option from the touch screen on the printer and select COMPUTER scan, then Black & White Scan. I have a sample Pdf file, but I don't see a way to attach it here for you to evaluate. I tried "Insert Photo" but it would not accept the pdf file format.
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