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Please help- I have Dual Tray D1620 and need to set up to print actual size


My hard drive crashed and had to replace. I downloaded the driver from canon but can no longer print from the dual tray Legal.

Choose paper source by PDF page size.


Please let me know how to set up again.


Product Expert
Product Expert

Hello Hodgy03038,

We would be happy to assist with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the information below, we can provide some assistance.

  1. What version of the Mac or Windows operating system are you using on your computer?
  2. When you try to select the tray, do you get an error or what happens?

Windows 11. I get no error it just prints letter size even though I have mixed letter and legal. I need legal pages to print legal size to my 2nd tray.

click here to view the press release