Paper jam/loose piece Color imageCLASS LBP612Cdw

[kinkkm5]

Hi all! So I have had this printer for over a year and have loved it! But I recently got a paper jam. I opened the back to remove it, but it ripped and a piece remained within. I had to take pliers and kinda pry out the torn pieces. Once the jam was removed, I tried printing again, and everything jams halfway through. I went back into the back and noticed a small piece was loose in the feeder area. It is small and black with a tiny metal filament to it and a white, roller looking piece on it. It’s not out and I’m keeping it in a plastic bag so as to not lose it. It’s just short of 2 inches in length(4.6cm). If anyone can tell me how to reinstall this tiny piece and to get my printer running jam-free again, I would greatly appreciate it!!

[Audrey]

Hi,

Welcome to The Canon Forums!

Forcibly removing the paper may damage parts. If you are not able to remove the paper or the paper no longer feeds all the way through, contact your local authorized Canon dealer or the Canon help line. Please contact our support group using the following link:

http://Canon.us/ContactLI

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