08-27-2017 07:33 PM
I have a Canon MF620C all-in-one and I removed the paper tray to add more paper and now the paper tray won't go in all the way. It stops with about 2.25" of tray still extended.
I've tried everything to get the tray back in. Anyone else have the same issue and get it resolved?
08-28-2017 07:26 AM
It sounds like you may have extended the paper tray so that it will accommodate legal sized paper. See example under step 2 at this LINK. What size paper are you using in your Color imageCLASS MF620C series printer? Are you certain the paper tray isn't extended for legal sized paper?
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01-12-2018 06:49 PM
My upper tray will only go in about an inch and is blocked. I loaded 5x7 photo paper but beilieve the printer thinks that the cassette is in place, and not outside the printer.... MG7520
07-28-2018 12:49 PM - edited 07-28-2018 02:54 PM
Did you ever get an answer that worked?
I am having the same issue, and it is not set for legal size paper
And I'm in the middle of printing something and I need to get this project done quickly.
YIPPEE!! And KUDOS to SONYA at Tech Support.
There's a little lever that causes the tray to extend or contract that I wasn't aware of.