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New Contributor
Posts: 1
Registered: ‎08-27-2017

Paper Tray Won't Re-load into Printer

I have a Canon MF620C all-in-one and I removed the paper tray to add more paper and now the paper tray won't go in all the way. It stops with about 2.25" of tray still extended.

I've tried everything to get the tray back in. Anyone else have the same issue and get it resolved?


Product Expert
Posts: 123
Registered: ‎03-01-2017

Re: Paper Tray Won't Re-load into Printer

Hello FuefinaWG,


It sounds like you may have extended the paper tray so that it will accommodate legal sized paper.  See example under step 2 at this LINK.  What size paper are you using in your Color imageCLASS MF620C series printer?  Are you certain the paper tray isn't extended for legal sized paper?


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New Contributor
Posts: 4
Registered: ‎08-31-2016

Re: Paper Tray Won't Re-load into Printer

My upper tray will only go in about an inch and is blocked.  I loaded 5x7 photo paper but beilieve the printer thinks that the cassette is in place, and not outside the printer....  MG7520



New Contributor
Posts: 1
Registered: ‎07-28-2018

Re: Paper Tray Won't Re-load into Printer

[ Edited ]

Did you ever get an answer that worked?

I am having the same issue, and it is not set for legal size paper

Canon MF628Cw

And I'm in the middle of printing something and I need to get this project done quickly.




YIPPEE!! And KUDOS to SONYA at Tech Support.

There's a little lever that causes the tray to extend or contract that I wasn't aware of.

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