New Imageclass MF656Cdw won't scan

[macclelland]

I just purchased a new Imageclass MF656Cdw color printer.  I did the normal install and it prints fine, however, I can't get it to scan to computer via Wifi.

I am using Windows 11 and I installed the latest Canon drivers.  

When I click on Scan > Computer then select my computer, click the Scan button, it shows it "thinking" and trying to scan, but nothing happens.  The paper stays in the feeder and eventually I get a message that just says "An error occured".

What am I doing wrong? Did I do something wrong with the set-up? Is it a wifi issue?

[shadowsports]

Greetings,

Based on your description, it sounds like you're trying to scan using the ADF from the printer's LCD?

Does the copy function work? 

Have you set a destination on your computer for the scans?

What drivers did you install?  Did you install the MF scan utility v1.21.0.2?