01-27-2016 02:25 AM
I was having some problems with the network scan functionality on my Maxify MB2320 and decided to re-install the driver software. I first uninstalled all Canon drivers. Then I downloaded the driver installer from the usa.canon.com site -- which says it's Windows 10 compatible -- and installed and everything seemed to work correctly -- in fact, the installation program said installation was successful.
But now when I pull up the Canon Quick Toolbox and select the Scan button, it gives me an error message: "Cannot find Canon IJ Scan Utility. Reinstall MP Driver, and then try again." So I reinstalled the driver package -- even re-downloaded in case the first package had gotten corrupted -- and got the same results. The network scan utility is no longer anywhere to be found. It should be part of the MP driver package, correct? I mean, there are no other driver packages available for this printer on the Canon site.
01-29-2016 02:55 PM
Please try the following to see if we can resolve this issue:
1. From the Start menu, click Settings, Devices, Printers & Scanners.
2. Towards the bottom of the Printers & Scanners area, turn off Let Windows manage my default printer.
3. Once this has been done, reinstall the MP Drivers again.
You may also have to delete any extra icons of the printer in the Printers & Scanners menu.
If you continue to have difficulties once this has been done, find more help at Contact Us.