07-01-2017 07:09 PM
Hi,
I've got a brand new CANON MF634Cdw/MF632Cdw. Last night, I took it out of the box, followed all of the instructions in the quick setup guide and tried printing a document from my computer. Unfortunately, nothing was printed. I went to my control panel and checked the Devices and Printers section, only to find that my new printer was listed under Devices as a scanner. I've tried uninstalling the drivers and starting the process from scratch, but nothing seems to work.
Help!
Fireside Lodge
07-01-2017 07:13 PM
Hi, FiresideLodge!
To have a better understanding of your issue, please let everyone know the version of Windows in use.
If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help via Email at http://Canon.us/SupportCF
Thanks!
07-01-2017 07:22 PM
07-02-2017 07:31 AM
Hello FiresideLodge,
We're going to need a little more information about your situation before we can offer a solution.
(1) How is your printer connecting to your Windows 7 computer, with a USB cable or via your network?
(2) Are you able to set the default printer using the steps found at this LINK? If so, are you able to print a Windows test page?
If you need immediate assistance and you're in the USA, please click http://Canon.us/ContactCF for our US-based support. If you're outside of the US, please click http://Canon.us/4xf7 for support options.
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
07-02-2017 08:31 PM
07-03-2017 08:03 AM
Hello FiresideLodge,
It is unusual that your computer only recognizes the scanner. At this point, I recommend contacting us at 1-800-OK-CANON (1-800-652-2666) for further assistance. I understand that the forum may be your preferred method of communication; however, speaking with our telephone technical support group will be very beneficial in this case
.
If you need immediate assistance and you're in the USA, please click http://Canon.us/ContactCF for our US-based support. If you're outside of the US, please click http://Canon.us/4xf7 for support options.
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
03/26/2024: New firmware updates are available.
EOS 1DX Mark III - Version 1.9.0
12/05/2023: New firmware updates are available.
EOS R6 Mark II - Version 1.3.0
07/31/2023: New firmware updates are available.
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