My MF269dw printer will not collate either 1 sided or 2 sided print jobs.

[etow]

HI - My MF269dw printer simply will not collate either 1 sided or 2 sided print jobs.  I don't understand why.  Could I have some embedded setting incorrect?

Any help is enormously appreciated.

Eliot

[Hector]

Hello Etow,

We would be happy to assist with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the information below, we can provide some assistance.

1. What version of the Mac or Windows operating system are you using on your computer?
2. What program are you printing from?
3. Do you not have an option to collate when you are printing or what specific collate issues do you run into when you try to print?

[etow]

HI Hector - I know this is a long time between your post and my response.  I hope you are still there.

1. What version of the Mac or Windows operating system are you using on your computer? Windows 11
2. What program are you printing from? Word 365
3. Do you not have the option to collate when you are printing or what specific collate issues do you run into when you try to print?  I do have the option to collate or not to collate.  For both choices, all 2+ page docs print 1,1,1...2,2,2.  If I choose collate I would expect to see 1,2...1,2.  Is this the correct expectation?

Thanks much for any suggestions.  Eliot