01-12-2023 03:34 PM
I am having condensation issues with this printer when more than 50 copies are printed. I have two of these exact printers. One has the menu choice under <Adjustment/Maintenance> while the other does not. It only goes to <clean fixing assembly> and does not have that fifth choice for <control condensation>.
How do I remedy this?
Thanks
01-12-2023 04:52 PM
Greetings,
Are they running different FW versions? That might be the first thing to confirm.
The support portal has a FW update tool:
Canon Support for imageCLASS MF264dw | Canon U.S.A., Inc.
~Rick
Bay Area - CA
~R5 C (1.0.3.1) ~RF Trinity, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring
~6D2 (v1.1.1) Retired ~EF Trinity, others ~DxO PhotoLab Elite ~Windows10/11 Pro ~EVGA RTX 3080Ti FTW3 Ultra ~ImageClass MF644Cdw ~Pixel6 ~CarePaks Are Worth It01-13-2023 10:28 AM
Yes, they are both on the same firmware versions.
01-13-2023 10:47 AM
Greetings,
If they are on the same FW and you are using Canon brand toner, I would reach out to Canon Support. You can also try performing a device reset on the unit which doesn't have the expected menu option, but a call to support might yield the quickest resolution.
1 (800) 652-2666
~Rick
Bay Area - CA
~R5 C (1.0.3.1) ~RF Trinity, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring
~6D2 (v1.1.1) Retired ~EF Trinity, others ~DxO PhotoLab Elite ~Windows10/11 Pro ~EVGA RTX 3080Ti FTW3 Ultra ~ImageClass MF644Cdw ~Pixel6 ~CarePaks Are Worth It05/18/2023: New firmware updates are available.
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