Canon Community

Bamalamb · ‎01-12-2023

I am having condensation issues with this printer when more than 50 copies are printed. I have two of these exact printers. One has the menu choice under <Adjustment/Maintenance> while the other does not. It only goes to <clean fixing assembly> and does not have that fifth choice for <control condensation>.

How do I remedy this?

Thanks

shadowsports · ‎01-12-2023

Greetings,

Are they running different FW versions? That might be the first thing to confirm.

The support portal has a FW update tool:

Canon Support for imageCLASS MF264dw | Canon U.S.A., Inc.

~Rick
Bay Area - CA

~R5 C (1.0.3.1) ~RF Trinity, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring

~6D2 (v1.1.1) Retired ~EF Trinity, others ~DxO PhotoLab Elite ~Windows10/11 Pro ~EVGA RTX 3080Ti FTW3 Ultra ~ImageClass MF644Cdw ~Pixel6 ~CarePaks Are Worth It

Bamalamb · ‎01-13-2023

Yes, they are both on the same firmware versions.

shadowsports · ‎01-13-2023

Greetings,

If they are on the same FW and you are using Canon brand toner, I would reach out to Canon Support. You can also try performing a device reset on the unit which doesn't have the expected menu option, but a call to support might yield the quickest resolution.

1 (800) 652-2666

~Rick
Bay Area - CA

~R5 C (1.0.3.1) ~RF Trinity, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring

~6D2 (v1.1.1) Retired ~EF Trinity, others ~DxO PhotoLab Elite ~Windows10/11 Pro ~EVGA RTX 3080Ti FTW3 Ultra ~ImageClass MF644Cdw ~Pixel6 ~CarePaks Are Worth It

Canon Community

My MF264dw printer does not have the control condensation menu choice.