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New Contributor
Posts: 1
Registered: ‎08-26-2020

My ImageClass MF743Cdw is printed ghosted pictures, when they are in color

The best way I can describe my problem is that my ImageClass MF743Cdw is printing as though it's jets are misaligned (YES I know it has toner and does not have jets). However, when printing or copying anything in color my image ends up with multiple shadows, echoes, or ghosts of everything.

 

It is making my paperrwork blurry and incredibly hard to read. 

 

I have tried cleaning the rollers and the feeder. I tried the autocorrect color mismatch tool as well. I know it is not a corrupted file coming from my computer, as the missprinting happens when I use the copy function of the printer itself. I did however, uninstall and reinstall all drivers on my computer (just in case).

 

I also replaced all the toner cartridiges. 

 

I am completely stumped.

Esteemed Contributor
Posts: 3,199
Registered: ‎11-19-2017

Re: My ImageClass MF743Cdw is printed ghosted pictures, when they are in color

Greetings,

Can you provide an image of a printed page as an example?

 

If this is a new printer, you can also contact Canon.

~Rick
Bay Area - CA
~6D2(v1.1.0) ~Many Lenses ~DxO PhotoLab Elite ~Windows10 Pro ~EVGA RTX 2080 FTW3 Ultra ~Pixma Pro-100 ~ImageClass MF644Cdw ~LBP622dw
Reputable Contributor
Posts: 858
Registered: ‎11-13-2019

Re: My ImageClass MF743Cdw is printed ghosted pictures, when they are in color

Hi smyth.

 

If you would prefer to handle this by phone, and you are located in the U.S., Our support is available at 1-800-OK-CANON (1-800-652-2666) Monday-Friday from 10:00 am to 6:30 pm ET, excluding holidays.

 

Otherwise, an example would help narrow down possible causes of the problem.

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