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My Canon D570 is less than a month old and is printing black pages

tmanv23072
Apprentice

I have a Canon D570 printer that is printing all black pages. I have changed the toner and the result is the same. Any ideas would be greatly appreciated. It is less than a month old.

1 REPLY 1

Hector
Product Expert
Product Expert

Hello Tmanv23072,

The issue could be caused by a driver issue or there is a chance that there is something wrong with the hardware. We would be happy to assist with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the information below, we can provide some assistance. For a more immediate resolution, you can contact our support team at 1-800-652-2666.

  1. When you try to make a copy, are they black as well?
  2. What version of the Mac or Windows operating system are you using on your computer?

 

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