Mf644cdw has stopped scan to email

[Poohbear4pc]

My MF644CDW has stopped scanning to email. As the documents are scanning it will print out a notification saying error and that’s it. I have reset everything on the printer and from my desk top and it still will not work. Any help would be appreciated 

[Stephen]

Hello!

So that the Community can help you better, we will need to know about the error messages you're seeing, the version of the Computer Operating System you're using (Windows 7/8/10/11 or macOS 10.x/11.x/12.x), as well as the way you connect to your device (USB or WiFi).

Any other details you'd like to give will only help the Community better understand your issue!

If you're in the United States, and this is an urgent support need, please click HERE to visit your My Canon Account to discover your personalized support options. 

If you're outside of the USA, please click HERE to find support options in your country.

Thanks and have a great day!

[Poohbear4pc]

Thank you. I’m using a Mac but the issue is with the scanner. I’m trying to scan to my gmail account and it won’t go through. The printer will print out a report a couple pages into the scan saying error and that’s it. No code nothing. 

[Hector]

Hello, 

If the scan is failing and it is not giving you any specific error codes to point to the problem, I would suggest contacting support at 1-800-652-2666. Our agents would be happy to assist with the scan to email issue and can check what settings need to be adjust or what is causing the communication issue.