02-22-2022 02:21 AM
My MF644CDW has stopped scanning to email. As the documents are scanning it will print out a notification saying error and that’s it. I have reset everything on the printer and from my desk top and it still will not work. Any help would be appreciated
02-22-2022 08:32 AM
Hello!
So that the Community can help you better, we will need to know about the error messages you're seeing, the version of the Computer Operating System you're using (Windows 7/8/10/11 or macOS 10.x/11.x/12.x), as well as the way you connect to your device (USB or WiFi).
Any other details you'd like to give will only help the Community better understand your issue!
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If you're outside of the USA, please click HERE to find support options in your country.
Thanks and have a great day!
02-22-2022 11:16 AM
Thank you. I’m using a Mac but the issue is with the scanner. I’m trying to scan to my gmail account and it won’t go through. The printer will print out a report a couple pages into the scan saying error and that’s it. No code nothing.
02-25-2022 03:49 PM
Hello,
If the scan is failing and it is not giving you any specific error codes to point to the problem, I would suggest contacting support at 1-800-652-2666. Our agents would be happy to assist with the scan to email issue and can check what settings need to be adjust or what is causing the communication issue.
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