05-05-2019 03:00 AM
I just purchased an MB5120 that I have been using to scan music books. I have been using the ADF for Duplex Scanning. Most of the time it turns out alright, but every once in a while the back side of certain pages will scan upside down. If I scan a stack of 50 pages (double sided), all of the pages will have the correct orientation except for 1 or 2, which will be 180 degrees off (making them appear upside down in the PDF). As I said, most of the time it works fine, but I would rather not have to look through every page to make sure the orientation is correct.
Does anyone know why this happens? Is there anything I can do to prevent it?
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05-05-2019 10:04 AM
Page orientation does not change randomly mid-stream during continious scan operation.
Note that the ADF has a 50 page mximum limit.
Flatbed: 8.5 x 11 (Letter); ADF - 50 Sheet Capacity
ADF: 8.5 x 14 (Legal); ADF - 10 Sheet Capacity
If this is happening, verify that the pages in question are in fact being fed into the ADF properly (orientation). If you confirm this and can reproduce the behavior consistently, you need to contact Canon.
05-05-2019 05:34 PM
Thanks for your response. I have not been scanning more than 50 sheets at a time (usually 30-40). The pages are all being fed into the ADF with the same orientation. The problem is that occasionally 1 or 2 pages will be scanned upside-down relative to the other side of that sheet (e.g. one side of the page will scan right-side up while the other side of that same page is scanned upside-down). I wouldn't call it consistent behavior, as it occurs randomly and infrequently. But it does mean I have to double-check every page to make sure the problem did not occur (and correct it if it did).
Does it sound like there's an issue with my printer? Is there anything I could try that might prevent this from happening? It just seems like a very strange, inconsistent problem, so I'm not sure what to do about it.
05-07-2019 10:00 AM
I believe it's related exclusively to software. The behavior isn't a hardware malfunction.
05-08-2019 01:43 AM
With the information provided adjusting a setting within the scanner software may resolve the issue. Please perform the steps below:
05-08-2019 02:09 AM
Thanks! I'll test this when I get a chance, but I'm pretty sure this will fix my issues. I didn't notice that little box, and didn't realize this setting existed!