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New Contributor
Posts: 1
Registered: ‎04-26-2019

Maxify MB2720 won't print

It is connected wirelessly; the home screen shows Wi-Fi.  It has been printing correctly until today; now it just says "the printer is in use" and just sits there.  I have no idea what to do.  I went through the sequence of using WPF on the router to make sure the printer was finding the network, and it said it was connected.  Any help would be appreciated.  Thank you.

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Super Contributor
Posts: 178
Registered: ‎04-19-2019

Re: Maxify MB2720 won't print

Hi dcshawhan,

 

To check the connection between the printer and computer over the wireless network please print out the network configuration page. Click HERE for information on printing the network configuration page. Once the network configuration page is printed check to confirm the following information: 

  • SSID: (ensure this is your network name) 
  • Signal Strength (preferably higher than 80%) 
  • IP Address (should start with either 192, 172, or 10)

On your computer, open a web browser window and type the IP Address into the address bar at the top of the window. (Do not type IP Address into the Search Box. After typing in the IP Address go to the printers remote website. If the computer is able to access the printer's website, the two devices are able to see each other over the network. In the event that the computer is not able to access the printer's website, the two devices are unable to see each other over the network.

 

If the two devices are able to see each other over the network, perform the following steps:

  1. Restart the printer and computer.
  2. Attempt a test print.

 

If the two devices are not able to see each other over the network, perform the following steps:

  1. Disconnect your router for approximately 1 minute and reconnect. (May take approximately 1-2 minutes for the network to be fully functional.)
  2. Confirm that the computer is on the same network listed next to SSID
  3. Perform a test print.
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