05-03-2021 10:16 PM
I have printed the print review and it showed issues with black ink. I cleaned the printer nozzle three times. I cleaned the roller. I changed all four cartridges just to make sure. I have not seen any improvement in printing quality. I have tried for hours to get through to Canon tech service and never get to talk to a person. Does anyone have any suggestions? Thank you
05-19-2021 03:43 PM
Based on your desciption of the issue, it is recommended that you clean the encoder/timing strip of your MAXIFY MB2720. To do this, please follow the steps on this page:
05-20-2021 09:38 AM
Thank you for the information. I checked the site and followed the steps. I did not observe any grease but did clean the clear strip anyway. There was no change in the printing quality. I have decided to get a new printer.
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