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Maxify MB2720 is printing with lines (no ink) on bottom half of page

oldguyrodder
Apprentice

I have printed the print review and it showed issues with black ink. I cleaned the printer nozzle three times. I cleaned the roller. I changed all four cartridges just to make sure. I have not seen any improvement in printing quality. I have tried for hours to get through to Canon tech service and never get to talk to a person. Does anyone have any suggestions? Thank you

2 REPLIES 2

Patrick
Product Expert
Product Expert

Hi oldguyrodder,

 

Based on your desciption of the issue, it is recommended that you clean the encoder/timing strip of your MAXIFY MB2720.  To do this, please follow the steps on this page:

 

https://support.usa.canon.com/kb/index?page=content&id=ART168472

 

 

 

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Thank you for the information. I checked the site and followed the steps. I did not observe any grease but did clean the clear strip anyway. There was no change in the printing quality. I have decided to get a new printer.

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