Maxify MB2720 - Scan pictures

[Bhermes]

I am just trying to scan pictures for the first time on my Maxify MB2720 printer.  My pictures are scanning with a dark shadow on all of them.  What can I do with settings to prevent this?

[Stephen]

Hi Bhermes!

Thanks for reaching out!

We suggest getting in touch with our US-based technical support for troubleshooting to get to the bottom of this! Our team is available Monday-Friday 8:00 am to 10:00 pm ET at 1-844-4-MAXIFY (1-844-462-9439). Support at Canon USA is always free, and is right here in the United States.

If you're outside of the USA, please click HERE for support options in your country or region.