Once I refilled the ink, the color is no longer printing accurately. I've updated drivers. I'm using Canon ink. I've checked to be sure all the ink places are shut properly. What else can I do to correct this?
Many thanks for taking the time to assist me!
Thanks for joining the conversation, Marci!
So that the Community can help you better, we need to know exactly which operating system is running on your computer (i.e. Windows or macOS, and which version thereof) and which applications you're printing from. It would also help to know in what way the colors are inaccurate. You could do that by posting the original image or document alongside a photo of the printout so that we can see how they compare. That, and any other details you'd like to give will help the Community better understand your issue!
If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.
Thanks and have a great day!
Sorry about not including enough info.
I'm working with Windows 10. The printing is inaccurate with any type of printing -- in Word, Excel, Publisher, Lightroom, right-click and print, etc. I'm uncertain if this is what you mean by which app I'm using.
It's difficult to describe the color issues. Often a photo is too yellow or too green. Often highlighted words print as yellow, if they print at all. Sometimes colored words don't print as solid colors.
I'm attaching a scan of a printed page. The original can be seen at this link: https://bugguide.net/node/view/1040367
09/26/2023: New firmware updates are available.
08/18/2023: Canon EOS R5 C training series is released.
07/31/2023: New firmware updates are available.
05/31/2023: New firmware updates are available.
05/18/2023: New firmware updates are available.
03/30/2023: New firmware updates are available.