Maxify 2720

[michelesuepke]

A few short months after getting this printer at the suggestion of my printer shop guy, the lines in black starting printing unevenly.  I performed many head cleanings and finally took it to my printer guy.  He did all he could (cleaned everything etc) and even him could not solve the problem.

[Patrick]

Hi michelesuepke,

Please try cleaning the encoder inside of your MAXIFY MB2720.  To perform this, please follow the steps in this article:

https://support.usa.canon.com/kb/index?page=content&id=ART168472

[michelesuepke]

I will pass that information on to my printer guy.  He had the machine for a few weeks and ran/did a lot of things on it.  I will see if he did that.

This simple reply took MANY WEEKS to get to me.  Will the conversation go faster from now on?