Main Drawer Paper Jam

[CSmith]

We have a Canon ImageClass D1370. When printing it will say there is paper jam from the main drawer. When you open the drawer there really isn't a paperjam. The printer just isn't pulling the paper all the way through. Sometimes the paper it turned a little bit and sometimes it just looks like the paper was lifted and then nothing.  Any suggestions on how to fix without having to call out for repairs?

[Patrice]

Hi CSmith.

I will be able to assist you.

Please verify that printer is sitting on a level surface, and also check that the paper guides inside the cassette tray are flush against the paper.  If this issue persists, we will have to recommend that you call us at 1-800-OK-CANON (1-800-652-2666), for further assistance.

I understand that the forum may be your preferred method of communication; however, the next steps must be performed with a telephone support representative assisting you.