05-22-2018 07:54 PM
Your information is helpful. There is a recommended patch to install if you are having issues scanning in Windows 10. Let's perform the following steps to download and install the scanning patch:
1. Click HERE to launch the download and driver page. Your operating system should automatically be detected.
2. Under the "Drivers" tab, you will need to download and install the file Windows 32-bit & 64-bit] Patch for Network Scan, USB Scan.
3. Attempt a scan at this point.
If you continue to have difficulties, please contact our support group using the following link: