MF8580Cdw is not scanning Error 255,0,0

[RoseCen]

Hi,

MF8580Cdw is not scanning. It has only just started producing this error everytime I follow the following instructions:

Click Scan on machine, remote, and it says waiting

On my computer I open up Toolbox and click scan B&W, it brings up Select Source: Platen Glass. No Auto Mode.

This has only started happening recently. What is the problem.

Then when I click scan. It says Error Code 255,0,0 Terminate Scanner Driver.

Very Frustrating.

Regards,

Rose

[Stephen]

Hello, jvannghi,

Thanks for the updated information! 

The Canon Community Forums aren't intended for immediate support. If you're in need of urgent assistance, please call 1-800-OK-CANON (800-652-2666), and our friendly support team will be happy to help! They're available weekdays between the hours of 10am to 10pm (ET). 

[jvannghi]

I'll call, thanks!

[jvannghi]

Canon tech helped me update drivers and reinstall the MFtool and works now. He was baffled.

Thanks anyways!

[leopoldoisarel]

What I did was cleared all the settings on the printer itself and that worked. 

I spent 2 hours with a Canon rep and he was not able to figure out what the problem was, after two ours all he recommended was a firewall install, which it did not make any since.  After we hung up I even tried it with the USB cable option and would still not work.  Then it occured to me to do a reset on the printer and that worked!  I hope that this helps anyone having issues with their Canon printers.