MF8580Cdw is not scanning Error 255,0,0

[RoseCen]

Hi,

MF8580Cdw is not scanning. It has only just started producing this error everytime I follow the following instructions:

Click Scan on machine, remote, and it says waiting

On my computer I open up Toolbox and click scan B&W, it brings up Select Source: Platen Glass. No Auto Mode.

This has only started happening recently. What is the problem.

Then when I click scan. It says Error Code 255,0,0 Terminate Scanner Driver.

Very Frustrating.

Regards,

Rose

[jvannghi]

I'll call, thanks!

[jvannghi]

Canon tech helped me update drivers and reinstall the MFtool and works now. He was baffled.

Thanks anyways!

[James_C]

Hi RoseCen

Your information is helpful.  There is a recommended patch to install if you are having issues scanning in Windows 10.  Let's perform the following steps to download and install the scanning patch:

1.  Click HERE to launch the download and driver page.  Your operating system should automatically be detected.

2.  Under the "Drivers" tab, you will need to download and install the file Windows 32-bit & 64-bit] Patch for Network Scan, USB Scan.

3.  Attempt a scan at this point.

If you continue to have difficulties, please contact our support group using the following link:

http://Canon.us/ContactLI

[leopoldoisarel]

What I did was cleared all the settings on the printer itself and that worked. 

I spent 2 hours with a Canon rep and he was not able to figure out what the problem was, after two ours all he recommended was a firewall install, which it did not make any since.  After we hung up I even tried it with the USB cable option and would still not work.  Then it occured to me to do a reset on the printer and that worked!  I hope that this helps anyone having issues with their Canon printers.