Hello,
I'm sorry to see that you are having problems with one one the covers on the printer and we would be happy to help. To assist further we would need some additional information. If you can reply to this message with the information below, we can provide some trouble shooting steps.
- What is the specific message that you get for the open cover?
- When this happened, were you loading the toner, loading a document for scanning, or were you loading some blank paper?
For a more immediate resolution, feel free to contact support at 1-800-652-2666, our agents would be happy to assist.
