MF743CDW not printing pdfs correctly on Mac

[brianinoc]

I recently acquired a MF743CDW printer.  Today when I tried to print a pdf using the Preview PDF viewer on my mac, the italic text printed as a bunch of boxes.  This document printed fine on my work printer and previous home printer.

The document also printed fine using Adobe Acrobat Reader, but I would prefer not to use that option.

I am using Mac OS v 10.15.3.  Printer is connected via ethernet.  I installed the latest drivers from the Canon website.

How can I fix this issue?

Thanks,

Brian

[rs-eos]

For text, PDFs will either embed the actual font or just reference an existing font that must be installed on the system printing/viewing it.  Thus, it sounds like you're missing a font.  Specifically, an italic version of some font the document is using.  

[brianinoc]

I'd assume that the issue is related to fonts, but how to get the printer driver to see them.  The document was created on my machine.  All fonts in the pdf list as embedded.  It printed fine from my machine to other (postscript) printers.

[rs-eos]

Hmm... I wonder if it's attempting to do some kind of font substitution, but only when printing the italic runs of text?

[shadowsports]

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@brianinoc wrote:

I'd assume that the issue is related to fonts, but how to get the printer driver to see them.  The document was created on my machine.  All fonts in the pdf list as embedded.  It printed fine from my machine to other (postscript) printers.

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What application was the document created in?

I suggest using it to print. 

[brianinoc]

The pdfs are generated in the command line based typesetting system pdflatex.  So printing for the application is not an option.

[brianinoc]

This is still not working.  I tried completely removing the /Library/Printer folder and installing the 10.19.3 print drivers and it still prints boxes.

If I export to TIFF and then print, it works.  But that is slow and inefficient.

Is there any way to escalate this to the driver development team?  It seems to me that incorrectly printing PDFs on a clean OS install is a pretty big issue.