04-23-2020 05:59 PM
Stopped printing in color. All toner cartridges are good. What setting do I need to check?
Solved! Go to Solution.
04-29-2020 04:20 PM
Hi Auctioneer72.
Try performing a Full Adjust. If the colors don't print on the adjustment sheet, pull out each cartridge (one at a time), hold them at either end, and gently rock them forward and back to spread the toner evenly.
You may also wish to verify that the printer has not been set to black-and-white only mode:
<Menu> <Function Settings>
<Printer>
<Printer Settings>
<Color Mode>
Select <Auto (Color/B&W)>
If the above does not correct the problem, then the toner will need to be replaced.
If this answered your question, please click the Accept as Solution button, so others might find the answer.
04-29-2020 04:20 PM
Hi Auctioneer72.
Try performing a Full Adjust. If the colors don't print on the adjustment sheet, pull out each cartridge (one at a time), hold them at either end, and gently rock them forward and back to spread the toner evenly.
You may also wish to verify that the printer has not been set to black-and-white only mode:
<Menu> <Function Settings>
<Printer>
<Printer Settings>
<Color Mode>
Select <Auto (Color/B&W)>
If the above does not correct the problem, then the toner will need to be replaced.
If this answered your question, please click the Accept as Solution button, so others might find the answer.
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