MF733CDw paper jam

[fctrvlr]

My new, MF733CDw printer had a paper jam, I cleared the paper following the instructions on the screen, but the onscreen instructions still has the "Paper jammed" scree on.  I have followed the instructions several time, still the same; shutdown, restarted, went through instructions again, still the same; shut down, unplugged, restarted, . . .  still the same; searched for new firmware, updated,  . . . . still the same.  UGH!

Suggestions please!

[eb1985]

I know this was posted a while ago, but I had the same issue.  Nothing in the back and nothing coming out the output.  It would not reset!  So I finally completely took out the paper tray (where the paper is stored) and there was a piece stuck about 2 inches in and the rest hanging out.  I pulled it out and my issue was resolved.  I was convinced it was a false jam, but apparently it wasn't!  So, check your paper tray, too!

[RH321]

I have been through the steps outlined, including the restart, but the jam did not clear.  Is there anything else I can do?

[mrogersjd]

Mine doing this today. Endless hold with Canon. Cannot imagine anyone else at work on New Years Eve and old hold with Canon -- but clearly that is the case. Got to print for a client and running out of time. Any ideas?

[mrogersjd]

Endless hold on Canon technical. No one ever answered.