MF731Cdw, paper jam clear error

[keithlinsley]

I had a paper jam in this printer, MF731Cdw which I think I resolved. But I can not clear the error message so machine will no longer print or copy. I have worked on this machine for well over two hours looking for any additional paper jams according to the 5 step procedure as presented on the display.  The display error message says that paper jam is in the back but after an exhaustive search I have been unable to locate any paper jam and I can not clear this error message.  Help!

[Patrice]

Hi keithlinsley.

It appears that this issue will need additional troubleshooting with our telephone support group. Please call us at 1-800-OK-CANON (652-2666), Monday - Friday 10:00 a.m. to 6:30 p.m. ET (excluding holidays).

[keithlinsley]

Thank you