10-03-2019 08:41 AM
I had a paper jam in this printer, MF731Cdw which I think I resolved. But I can not clear the error message so machine will no longer print or copy. I have worked on this machine for well over two hours looking for any additional paper jams according to the 5 step procedure as presented on the display. The display error message says that paper jam is in the back but after an exhaustive search I have been unable to locate any paper jam and I can not clear this error message. Help!
10-03-2019 06:19 PM
Hi keithlinsley.
It appears that this issue will need additional troubleshooting with our telephone support group. Please call us at 1-800-OK-CANON (652-2666), Monday - Friday 10:00 a.m. to 6:30 p.m. ET (excluding holidays).
10-04-2019 09:59 AM
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
03/26/2024: New firmware updates are available.
EOS 1DX Mark III - Version 1.9.0
12/05/2023: New firmware updates are available.
EOS R6 Mark II - Version 1.3.0
07/31/2023: New firmware updates are available.
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