07-20-2021 10:29 AM
I have a MF726Cdw that passes the paper through from the tray to the output without any issues at all showing a Device Paper Jam 5. This is happening at power on automatically without a computer or any other source connected to the printer.
I have checked repeatedly for a jam anywhere and there is nothing in the paper path.
Not sure of the next step is to resolve it.
07-20-2021 10:46 AM
I did a little more work with it and I cannot get past the Device Paper Jam 5 at power on. When powered on the printer feeds a sheet of paper to the output tray from the paper tray and throws the error. If you follow the error instructiona and clear the jam it will feed another sheet of paper and throw the error again.
I attempted to use the maintenance menu to have the system do a cleaning but it will not start the process because it still have the paper jam error active.
07-20-2021 10:49 AM
Thanks for posting on our forum! This community is designed for your fellow Canon owners to help each other out with any problems they may encounter. If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.
Thanks and have a great day!