MF656CDW lost all settings and is now prompting for System Manager ID and PIN.

[diane9334]

How can I do a factory reset or what is the default login for this.   I never created a System Manager ID number.   It did once prompt me to create a pin but that doesn't work without knowing the System Manager ID.  Tried many methods of doing a factory reset and none seem to work.  I have a week left to return this and buy something different.  Can't get in touch with support because of their limited hours.  I really don't want to have to return it. 

[SamanthaW]

Hello!

The Canon Community isn't intended for immediate assistance from Canon USA, but rather for other Canon users to chime in and help if they have the answers. Please also note, due to it being tax season, our printer support is quite a bit busier than normal, we appreciate your patience while they work to help everybody.

If your question is of an urgent nature, please feel free to check out your support options HERE.

[bdupes]

Thank you for your reply, and I do understand but 2 hours listening to a piano concerto and going on a third, is a bit much as it ties up an employee all that time. Why not just post the instructions online and make it easier?

[SamanthaW]

Where pins and such are concerned, we don't provide info to reset that without verifying you own the printer first (it's a security thing). For this reason, you need to contact your service representative or dealer to reset it. While definitely inconvenient, please try to stay on the line if you're still on hold. 

[shadowsports]

Greetings,

Not sure if this will help since multiple users have posted to this topic.  

The default PIN is 7654321

If this doesn't work, then another PIN was set when the machine was set up.  If you have lost or forgotten your PIN, you will need to contact Canon support for reset.  

[slcfan]

I was never able to get them to answer the phone although I was not as patient as you.  Ultimately, I was able to get my old company to do me a favor and contact their Canon rep and one of our IT people came over and resolved it.  I have no idea what he did though.

[shadowsports]

Greetings,

I'm always curious when I hear of people having incredibly long hold times.  I've only had to contact support a handful of times but have never waited more than about 6 or 8 minutes.  The automated system can be a little tricky to navigate but once you get past that they usually pick up pretty quickly.  I'm glad you got your machine reset.  Be sure to capture the pin when you access the remote UI.

[agm424]

Watch this video. Solves your problem. https://www.youtube.com/watch?v=eOhFyqYO9-8&ab_channel=PrintServis

[agm424]

https://www.youtube.com/watch?v=eOhFyqYO9-8&ab_channel=PrintServis

[agm424]

Watch this video. Solves your problem. https://www.youtube.com/watch?v=eOhFyqYO9-8&ab_channel=PrintServis

[jcramer718]

In case this topic is still active, I thought I would mention that yesterday I called Canon support and the person gave me the solution. He clearly & patiently walked me through the procedure to remove the system manager ID and waited while I tried it and verified that it worked. He was very knowledgeable and did a good job of explaining what is going on with this issue and gave me a couple of tips for using it in the future if need be. Good job Cannon support👍