MF654 Cdw won't print envelopes

[denniso800]

Until recently, I was able to print single envelopes from MS Word to my printer.  I would insert the envelope into the multi-use tray, create the envelope in MS word, hit print and it was done.  

Now, I cannot get it to work anymore.

I have reset the printer, and it was no help.

[shadowsports]

Greetings,

Maybe it's the application you're trying to print from?  What application are you using? 

https://oip.manual.canon/USRMA-6621-zz-SSM-650-enUS/contents/devu-basicope-papers_pset-envelope.html

In the future, it's best if you start your own thread, so your problem or issue receives its own solution.

[jmunch]

Thank you for your reply.  I'm just running a mail merge in Microsoft Word.  Every other printer I've ever owned has been able to handle this with no issues.  I don't think it has anything at all to do with the software; the issue is the printer will not pull an envelope through the multi-purpose tray, or even Tray 1.  They are both causing the printer to report a jam, but the envelope is unharmed in every instance, so it's not a true jam in the sense that you normally would think of the word.