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MF634CDW won't recognize A5R paper

north
Contributor

I need to print on A5R paper and A7 envelopes. The printer is stuck displaying "Load Paper [1] A5R/Plain 2". The stock was correctly loaded in the paper tray, according to the reference marks inside the tray. For what it's worth, I also tried feeding an A5 sheet in the manual feed slot but this is ignored. I set the paper size in the printer "Paper Settings" menu.  (It would be a little inconvenient if I need to change it back when using LTR or 8.5x11, but I understand.) 

 

The environment is: Mac Big Sur 11.2.2, Microsoft Word 16.46 (current Mac Office 365); Canon drivers dated 3 March 2021 just updated; printer says its firmware is up to date. So as far as I can tell, everything is up to date.

 

I've cycled the power on the printer several times.

 

 

1 ACCEPTED SOLUTION

north
Contributor
I'm sorry. The printer is fine now. This message is actually the printer's way of saying, "I still have a paper jam you didn't clear."

View solution in original post

1 REPLY 1

north
Contributor
I'm sorry. The printer is fine now. This message is actually the printer's way of saying, "I still have a paper jam you didn't clear."
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