MF632CDW won’t go to sleep

[ziegler]

After updating my MF632CDW to the latest firmware, v5.19 from 8/30/2018, it will not turn off the display or go to sleep?  I don't see a setting to enable the sleep mode.  Is this a bug or something I can fix?

[Patrice]

Hi ziegler.

There are a few reasons why the printer may not enter into Energy Saver Mode. Please view more at the link below:

Entering Sleep Mode

If none of the reasons appear to be causing the issue, please set the machine to enter into sleep mode at a set time by following the instructions below:

<Menu> => <Preferences> => <Timer/Energy Settings> => Select <Auto Sleep Daily Timer> or <Sleep Mode Exit Time Settings> => Select <On> in <Set This Function>, and enter the time  <Apply> 

If the machine still does not enter sleep mode, please call us at 1-866-261-9362 or 1-800-OK-CANON (652-2666), Monday - Friday 10:00 a.m. to 6:30 p.m. ET (excluding holidays).