Hi mgolden.
I will be glad to assist you. However, I will need to ask a few questions.
When you state that the printer loses the settings, does it return to the factory state? Do you need select the language and enter the date/time settings?
I look forward to your response.
If you need immediate assistance, please call us at 1-866-261-9362 or 1-800-OK-CANON (652-2666), Monday - Friday 10:00 a.m. to 6:30 p.m. ET (excluding holidays).
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