12-06-2018 08:16 PM
After updating my MF632CDW to the latest firmware, v5.19 from 8/30/2018, it will not turn off the display or go to sleep? I don't see a setting to enable the sleep mode. Is this a bug or something I can fix?
12-12-2018 05:23 PM - last edited on 12-12-2018 05:27 PM by SamanthaW
There are a few reasons why the printer may not enter into Energy Saver Mode. Please view more at the link below:
If none of the reasons appear to be causing the issue, please set the machine to enter into sleep mode at a set time by following the instructions below:
<Menu> => <Preferences> => <Timer/Energy Settings> => Select <Auto Sleep Daily Timer> or <Sleep Mode Exit Time Settings> => Select <On> in <Set This Function>, and enter the time <Apply>
If the machine still does not enter sleep mode, please call us at 1-866-261-9362 or 1-800-OK-CANON (652-2666), Monday - Friday 10:00 a.m. to 6:30 p.m. ET (excluding holidays).