MF632CDW Solid black line just off center scanning with ADF (Feeder) only

[kevinmcf]

Brand new printer scans on glass perfect I;ve cleaned glass and roller. This is a very solid approx 1/16" wide vertical solid  line just off center 

[shadowsports]

Greetings,

Since its brand new.  I'd check the ADF for a piece of shipping or packing material.  If I didn't find anything I'd exchange it with the retailer.

[Darius]

Hi kevinmcf.

If the printer is still within warranty, our support is available to help arrange service or replacement at 1-800-OK-CANON (1-800-652-2666) Monday-Friday from 10:00 am to 6:30 pm ET, excluding holidays.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

[kevinmcf]

what is the warrentee and how do I exchange unit printer is needed daily as currently working at home so its working fine other then feeder on scanner.

[kevinmcf]

OK i pick up platetop lid, and cleaned as stated earlier, there is an inch wide plastic piece (I assume it helps hold center of paper flat?) I gently lifted and wiped under with tissue and warm water. I assume there is nothing else I can do?

[Stephen]

We recommend reaching out to support for one-on-one troubleshooting.

You can find contact information from within your My Canon Account HERE.