cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

MF6160 can't install scanner - downloaded All scanner software

pitterpats73
Apprentice

Trying to install the scanner using the Canon MF Scan Utility.

  1. 1. Add the IP address (Bonjour is not available) "The format of this address is correct" Got the IP address from the printer display using Network settings
  2. Click "Add" 
  3. Get "Cannot find the specified Scanner" message
    1. Scanner is turned on
    2. Network is connected (blue light is on)
    3. Address of the scanner?

I can't get the scanner part installed. Why?

 

3 REPLIES 3

Danny
Moderator
Moderator

Thanks for joining the conversation, pitterpats73!

So that the Community can help you better, we need to know exactly which operating system is running on your computer (i.e. Windows or macOS, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Hi,

I'm running on Mac Monterey 12.7

Hello,

The MF6160 will use our MFtoolbox software to access the scanner. When installing the scanner driver/software package (Scanner Driver & Utilities for Mac V2.15.14). The installer will install the MFscan utility and the MFToolBox. If the installer completed without any problems, you can try opening the MFToolbox to see if it detect or adds the scanner. If it is unable to locate the scanner, I would suggest contacting support over the phone at 1-800-652-2666. Our agents would be happy to assist.

Avatar
click here to view the press release
Announcements