MF4880 Scanner Problems

[NotMe]

After the most recent Windows 8.1 update (installed yesterday), I can no longer scan documents.  the scanning process starts normally.  However, after scanning a random number of pages, I receive an error, and the scanning process is terminated due to the error.

I get this message:

Cannot communicate with the device.

The cable may be disconnected, or the device may be turned off.

Check the device status and try again.

Scanner driver will be terminated.

Code : 155,0,0

I have uninstalled all of the drivers and software and reinstalled them.  This did not correct the problem.

[Patrice]

Hi NotMe.

I know this error is frustrating and I will be glad to assist you.

Since you have uninstalled and reinstalled the drivers, and the error persists, please follow the instructions below:

1. Open the Windows desktop.

2. Right click on the MF Toolbox icon and click properties.

 

3. Click the Compatibility tab, then click "Change settings for all users".

 

4. Put a check next to "Run this program as an administrator", then click Apply and OK.

 

5. Click OK again on the properties screen.

The MF Toolbox should operate normally.

I hope this information is helpful to you.  Should you continue to experience errors, please contact us at 1-800-OK-CANON (1-800-652-2666).

[NotMe]

This did not work.

Scanning will no longer even start.  I now receive an error that states:

MF Toolbox that is supported by the scanner you are using may not be installed on your computer.

Install the appropriate MF Toolbox, and then perform the operation again.

[Patrice]

Thank you for your reply.

Since the error persists, after uninstalling the drivers and software and running the program as an administrator, I recommend that you contact us at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00AM - 8:00PM EST.  The real-time feedback of a live technical support call would be very beneficial in this case.

[smacinnis]

I have the exact same error with my MF4890DW, and have tried your solution to no avail.

The fax portion of the machine works perfect though.

All I get is a busy signal at the phone number you posted above.

BTW I'm running windows 7 and my MF toolbox is version 4.9