MF455dw won't connect to print - Windows 10

[richgvt]

My all in one was working fine and now all of a sudden when I try to print nothing happens.  It is hooked up to wifi.  The copier works fine.  Any ideas.  I have not changed anything.   

[Danny]

Thanks for joining the conversation, richgvt!

So that the Community can help you better, we need to know exactly which operating system is running on your computer (i.e. Windows or macOS, and which version thereof) and whether you're getting any error messages on the printer or your computer. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

[richgvt]

Windows 10  I have not gotten any error messages.  Printer was working fine yesterday.  

[shadowsports]

Greetings

Printer is connected to WiFi,  assume the computer is on the same network.  What is the IP of the printer?  Can you ping the printer from a command prompt?  Can you open and log into its admin portal in a browser?

If no, log into your router and verify the printers IP address on the network.  This will be listed under attached devices.  

[richgvt]

I unplugged the router and printer then restarted.  Seems to have fixed it.  Thanks for your reply.

[shadowsports]

Greetings,

Glad you worked it out.  If you have the problem again, you can assign a static or reserved IP for the printer.  If you need help with this, just reply back to this thread.  😀