cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

MF4320-50 OSX High Sierra "Use Current size" Yes/No

metropical
Contributor

keep getting this message when I try to print .

Never had the issue.  Now all the time.

I reset the Printer system and reloaded.

No change.

2 REPLIES 2

Hector
Product Expert
Product Expert

Hello Metropical,

 

That error can be caused when the computer is not using the correct drivers or the wrong paper size is set. In this situation, I would suggest going into printers and scanners under system preferences and using the - at the bottom of the list to remove any connections for the printer. Once the list has been cleared, you can click the + to add the printer back to the list. Once you highlight the printer in the add printer window, make sure the USE dropdown box has the name of the printer and not airprint or secure airprint.

 

If you can select the name of the printer in the add printer window, you can download and install the UFR printer driver using the link HERE.  Once the driver has been installed, you can try adding the printer and printing again to see if the issue has been resolved.

I did exactly that already.  No change.

I aslo tried stepping back the software and drivers to 2018.  No chnage.

Avatar
Announcements