09-29-2021 05:59 PM - edited 10-10-2021 02:43 PM
keep getting this message when I try to print .
Never had the issue. Now all the time.
I reset the Printer system and reloaded.
No change.
10-18-2021 06:30 PM
Hello Metropical,
That error can be caused when the computer is not using the correct drivers or the wrong paper size is set. In this situation, I would suggest going into printers and scanners under system preferences and using the - at the bottom of the list to remove any connections for the printer. Once the list has been cleared, you can click the + to add the printer back to the list. Once you highlight the printer in the add printer window, make sure the USE dropdown box has the name of the printer and not airprint or secure airprint.
If you can select the name of the printer in the add printer window, you can download and install the UFR printer driver using the link HERE. Once the driver has been installed, you can try adding the printer and printing again to see if the issue has been resolved.
10-18-2021 06:33 PM - edited 10-26-2021 12:57 PM
I did exactly that already. No change.
I aslo tried stepping back the software and drivers to 2018. No chnage.
09/26/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.1
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
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