MF269dw throws print job into hyperspace under Windows 11

[markolbert]

***please note I am NOT having a problem printing from my Windows 11 desktop***

I can, and have, printed multiple test pages to the MF269dw, successfully.

But when I try to print an envelope (COM10) from within Microsoft Word (latest version), no printing occurs...but there's no error message, either. Nor is a document shown as being stalled for some reason in the printer queue.

Instead, everything looks like the printing succeeded...except the printer never starts up and never displays an error message.

Suggestions?

[Hector]

Hello,

We would be happy to assist, but we would need some additional information to assist further. You can reply to this message with the information below and we can provide some troubleshooting steps or suggestions. For a more immediate resolution I would suggest contacting support over the phone at 1-800-652-2666. Our agents would be happy to assist.

1. Are you able to print envelopes from other programs?

2 In the mail print window that appears in word, what does it show for the full name of the selected printer?