MF227dw No Longer Scans??

[ejalcan]

All of a sudden, my MF227 has stopped scanning. If you open the Toolbox and press "scan", nothing happens. I have removed all the Canon software and reinstalled everything including the recent firmware update, restarted my Win 7 PC but it has not solved the issue. The MF still prints fine, so I assume the hardware is okay. I've even tried scanning from the machine, but it just hangs up "confirming". Does anyone have a solution or some suggestions? Many thanks in advance.

PS- When I use the Presto Scan Button I'm getting an error message that states it's "unable to get the image from the device" if that gives anyone a clue.

[ejalcan]

Toolbox scan to PDF works again now on new PC.

[James_C]

Hi ejalcan,

In order for us to better assist you, we will need some additional information.  Do you mind answering a few questions so we can get a better picture of your situation?

1.  Can a copy be made?

2.  Did you install using the disk or download the software from Canons website?

3.  Can you scan using the steps when you click HERE?

4.  Are you receiving any errors when attempting to scan using the steps I provided in steps 3?

Please note, Canon's Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback. If this is an urgent support need, please use the link below to reach our friendly Technical Support Team:

http://Canon.us/ContactLI