MF216N won't print any fax error message no paper even if the printer is full of paper

[HichLao]

Hi Canon Comunity

I need your support to fix an issue that I have with the printer MF216n connected to the fax.

I can send and receive Fax without issue but the printer wont print it no matter what I do.

I tried to use the memory and lunch the printing by deactivation the memory option nothing still have the same error message of Cas 1 no paper A4 Ordinary.

I tried to put paper on both Cassette 1 and Bac FM but nothing.

In the error message the resume buton is gray and I can't use it I can only cancel the printing of the fax and delete the fax.

is there any solution to my issue ?

BEst regards,

HichLao

[Patrice]

Hi HichLao.

Please verify that the paper settings on the machine are set for A4 size paper by following the instructions below:

1.  Press  and tap <Paper Set.>.

2.  Tap <MP Tray> or <Drawer 1>.

3.  Select <A4>.

If the loaded paper size is not displayed, tap <Other Sizes>.

4.  Select the loaded paper type.

Once you have selected the paper size, please verify if you still receive an error.  If the error persists, please call us at 1-800-OK-CANON (1-800-652-2666) for further assistance.

[HichLao]

Thank you so much Patrice that actually solved my issue
the paper setting was on A4 but not the orinal paper and that's why it wasn't working.
I shoud look deeper next time cause I checket the paper set but without going deepend in the A4 Selected.
Thank you again and have a nice day