cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

MF Scan Utility can't "see" documents in ADF - Printer can. MF264DW

OffMan
Apprentice

I’m having a weird problem with my Canon MF264dw printer/scanner.

The problem is that when I go to scan documents placed in the ADF (Automatic Document Feeder) the Canon MF Scan Utility on the problem PC cant “see” the documents in the ADF.
If I keep the setting on "Auto Mode" it just scans a blank page from the Platen.
If I use the ScanGear option and select "Feeder" it fails with a Canon error message: “Scangear MF can’t communicate with the scanner” Code 155,0,0.

Background:

  • Scanning from the ADF was working from the problem PC at one time. It has been a few months since I used it last.
  • The printer is connected to the problem PC (running Windows 10 22H2) by USB cable.
  • The printer is also connected to the local network via Ethernet cable. I’ve tried it with the Ethernet cable disconnected.
  • All functions of the printer work. It copies on the printer from the ADF. It scans from the Platen Glass from the problem PC using the Scan Utility.
  • I have a second printer/scanner (Epson) connected by USB that can scan from the problem PC using it’s ADF.
  • I have a second PC (W10-22H2) that is connected to the printer through the wired network. It can scan from the ADF just fine.
  • When I use the Scan Utility to scan from the Feeder I get a message on the PC to “put a document in the feeder” - however a document is in the feeder.
  • The printer’s LCD screen says “The original is in the Feeder”.
  • When I first encountered this problem, in Canon MF Scan Utility, the only scanning option available was the “Platen Glass”. The other normal options - “Auto Mode” and “Feeder” - were not listed under any of the scanning methods in the Utility.
  • I updated the printers firmware, printer drivers, and scanner driver to the most recent versions from Canon. There were updated versions. The new scanner driver was dated 11/28/2022.
  • After updates, the normal 3 scanning options are now present in the Utility, but it still doesn’t work from the ADF Feeder with the error message I listed above.
  • I’ve tried disabling my antivirus software.
  • Again, all functions of the printer and the drivers are working just fine.
  • It is only the USB connected PC having a problem with the Canon printer.

There have probably been 5 or 6 Windows Updates since the ADF last worked and I think one of them was going from Windows 10 21H2 to 22H2.

Any thoughts on how to get communication to and from the printer ADF through a USB connection?

1 ACCEPTED SOLUTION

OffMan
Apprentice

I figured it out:  Bad USB cable.

Replaced it. Works.

View solution in original post

1 REPLY 1

OffMan
Apprentice

I figured it out:  Bad USB cable.

Replaced it. Works.

Announcements
01/18/2023: New firmware version 1.1.1 is available for EOS R6 Mark II
01/09/2023: Help ensure your autofocus is properly aligned with a Canon Precision Alignment
01/03/2023: Welcome to CES 2023!
12/08/2022: New firmware version 1.0.5.1 is available for EOS C70
12/07/2022: New firmware version 1.7.0 is available for EOS R5
12/07/2022: New firmware version 1.7.0 is available for EOS R6
11/22/2022: New firmware available for EOS R3, EOS R7 and EOS R10
11/16/2022: We're thrilled to be ranked among the Best Employers for Veterans in 2022 by Forbes.
08/31/2022: New firmware version 1.1.1 is available for RF 70-200mm L IS USM
08/09/2022: New firmware version 1.2.0 is available for CR-N 300
08/09/2022: New firmware version 1.2.0 is available for CR-N 500
07/14/2022: New firmware version 1.0.1 is available for CR-X300
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version 1.0.5.1 is available for EOS-C500 Mark II
05/26/2022: New firmware version 1.0.3.1 is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version 1.0.1.1 is available for EOS R5 C
03/23/2022: New firmware version 1.0.3.1 is available for EOS-C70
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/19/2022: READY FOR ANYTHING EOS-R5 C
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.