MB5350 not recognized by Canon software

[BuGabriel]

Hello,

I wanted to install this printers software on my laptop, but after several tries (wired / wireless instalation, uninstall / reinstall, 2 different USB cables) I just couldn't get the software to recognize it.

Windows has no problem installing the driver (I printed a test page). The printer even shows in the network.

I disabled any firewall (Bitdefender and Windows defender)

Any sugestions?

Thank you.

[Stephen]

Welcome to The Canon Community, and thank you for your inquiry!

We appreciate your participation, however, we need to let you know that the Canon Community is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

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[BuGabriel · Accepted solution]

Tried again a wireless installation and it worked. The only difference is that now I turned on the printer when the "Make sure the printer is on" prompt appeared.