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MB2720 only prints partial black ink

RadonRid
Apprentice

My Maxify MB2720 will only print partial of the black ink, leaving lines randomly throughout a document.  All of the ink cartridges are full and I have tried all of the troubleshooting on the printer itself (cleaning, deep cleaning, head alignment, roller cleaning and bottom plate cleaning all with no better results.  I have also made sure that the drives and software are up to date.  What else, if anything is left to do?  Is there a replacement part that I should get?

1 REPLY 1

dexman335
Rising Star
Rising Star

If the partial print affects printing, copying etc....and all troubleshooting tools have been tried, reach out to Canon Customer Support. The unit may need to be serviced.

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