MAXIFY iB4120 Color is Off

hollybelly
Apprentice

I have a Canon MAXIFY iB4120 printer.  Have been trying to print some photos but the color is off--people looking greenish-blue.  I have looked at the user manual but cannot figure out how to correct this problem.  Help!

Holly

1 REPLY 1

dexman335
Mentor
Mentor

I'm not well versed with the Maxify line, but here some general questions to get the ball rolling.

If the printer has any native maintenance and/or adjustment capabilities, have they been run? If the unit can be factory defaulted, has that been attempted? Is the installed ink Canon brand or a third party? Windows? macOS? iOS? Does this happen with only one device or anything that connects to it? Hardwired connection or Wi-Fi? Are there any software/firmware updates pending for the unit? Are the latest drivers installed in the device (computer/tablet/smartphone)?

If worse comes to worse, try reaching out to Canon Customer Support.

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