05-28-2024 09:51 AM - last edited on 05-28-2024 09:52 AM by Danny
I purchased a Maxify MB2720 to replace my old Maxify MB2720, and I cannot get the new one installed on my computer. Each time I try to print, I get a message that says, "printer error". It does not give me any kind of code either.
05-28-2024 09:52 AM
Thanks for joining the conversation, HeatherCash!
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05-28-2024 10:11 AM
It is a windows system, I believe 11?
05-28-2024 10:20 AM
windows 11
05-28-2024 10:23 AM
When I try to print, I get "printer in error state" in one box, then I get "printer not responding". I try to troubleshoot, and I get "troubleshooter couldn't identify the problem.
05-28-2024 10:26 AM
05-28-2024 10:26 AM
Greetings,
Did you replace the printer with an identical model? How is the new printer connected, and to what?
Did you uninstall the old printer and restart before installing and connecting the replacement device?
~Rick
Bay Area - CA
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